| Complaint filed by: |
Patricia Adair (More)
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| Complaint filed against: | DISH Network, LLC (More)
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| Complaint status: | Case Closed RESOLVED
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| Case Description: |
I had Dish Network installed in August of 2005. At the time of installation, I had been with Comcast...
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I had Dish Network installed in August of 2005. At the time of installation, I had been with Comcast in Spokane, Washington. I got lured by Dish Network thinking that the fees would be less and I would be getting "More". As soon as I changed providers, Comcast came out with their DVR and In Demand. Well, I was stuck in a contract for 1 year. I spoke to Dish when I ordered about the connections that I wanted and found out later that those connections were not made for the other rooms pending hooking up additional TV's. I was also told that I could add the DVR later at no extra charge other than the monthly fee for the equipment. I contacted Dish several times about getting a DVR and was informed that it would cost me $99.00 for an installation. I was so used to going to the local Comcast office and returning/picking up equipment that I could remove/install that I asked if they could just mail the DVR and that I could install it myself and save the $99.00. That was not an option. In October, 2006, I again was speaking to a rep at Dish regarding an offer for new subscribers which gave you the DVR for free and again was refused. I asked when my 1 year contract ended and was informed that I had completed my 1 yr in August. I told them that I would be going back to Comcast due to their tactics in dealing with customers. I then had Comcast Cable installed on October 7, 2006. While the installer for Comcast was at my home, I called and cancelled my service with DishNetwork. I was informed that they would be sending me a box to return my receiver in. About a week or two later I receive a sugary call from Dish Network regarding my cancellation. They thought that I would be displeased with Comcast Cable and wanted to give me a free installation of the DVR and wire up all rooms with no charge. I informed them that I had been asking for this before when I was on their service and was denied. Well, they said, we are going to keep this offer open to you for a few months just in case you change your mind and want to come back. I told them that they should have offered this to me when I was still on their service and that I was happy with Comcast and would not be coming back and to send me the box to return the receiver in. Got several more calls for the same offer and again asked that they send me the return box. In December I called them and they told me the offer was still available to return to them. I asked about the "Offer" again and paid my account of $54.61 (Bal Due in Oct.) and told them that I use the Comcast feature "On Demand" and that they do not offer this and I would not be returniing to their svc and to please, please send me the return equipt. box. I then get billed for service from October to January and $199.00 for equipment that I returned in December. When I spoke with a representative @ Dish, I was informed that I requested to account to be kept active and agreed to a $10.00 a month fee for this privilege. No way, I am on Soc. Sec. Disability and sure, I am going to opt for $10.00 a month for their convenience to try to get me back. I have spoken with reps and supervisors at Dish and they are unrelenting, arrogant and rude to me re this matter. I am sending this matter to Washington State Attorney General's Office, Better Business Bureau and see if I can get a local TV Consumer Advocate to look into this matter for me. Be forewarned Dish subscribers, be adamant for cancellation and Comcast informed me that you can give your equipment to them and they will ship it back to Dish for you. Good Luck to you (and me). (Less) |
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| Category: | Billing or Collection Issues | |||||||||||||||||||||||||||||||
| Case opened date: | 03/17/2007 | |||||||||||||||||||||||||||||||
| Case closed date: | 04/11/2007 | |||||||||||||||||||||||||||||||
| Desired Resolution: | Account should be closed and paid in full. No further contact by this company to me by phone or mail!... (More) Account should be closed and paid in full. No further contact by this company to me by phone or mail! (Less) | |||||||||||||||||||||||||||||||
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